Starting 31st January 2024, patients in England can seek treatment for common illnesses at local pharmacies without the need for a GP appointment. Under a £645 million deal with NHS England, individuals can now visit participating high street pharmacies for walk-in consultations on seven specified conditions: earache, sore throats, sinusitis, shingles, impetigo, urinary tract infections, and infected insect bites and stings.

Approximately 10,265 community pharmacies, accounting for nine in ten across England, are part of the initiative. NHS England anticipates that this move will free up 10 million GP appointments annually, providing more accessible and convenient care options for patients. The decision follows successful similar programs in Wales and Scotland.

Amanda Pritchard, NHS England Chief Executive, emphasised the need for increased options in healthcare, especially with a growing demand and an aging population. She stated, “People across England rightly value the support they receive from their high street pharmacist.” Pritchard noted that pharmacies, with their widespread accessibility, are well-suited to offer convenient care for common conditions.

While the scheme has been welcomed by health professionals, concerns have been raised about the financial strain on pharmacies. Dr. Leyla Hannbeck, Chief Executive of the Association of Independent Multiple Pharmacies, mentioned that pharmacies are currently underfunded by £1.2 billion, leading to reduced opening hours and closures. Paul Rees, Chief Executive of the National Pharmacy Association, sees the scheme as an opportunity for pharmacists to leverage their expertise and ease the burden on GPs.

Prime Minister Rishi Sunak highlighted the goal of delivering routine care through the Pharmacy First service, supported by the £645 million investment. The move aims to cut waiting lists and ensure patients receive prompt care closer to home. Boots Managing Director Seb James described the initiative as a significant change in how they can serve customers.

In addition to this development, NHS England is introducing new features to its app, including digital prescriptions and real-time updates on prescription status. The aim is to encourage app usage in everyday life, freeing up time on the frontline. The Labour Party has also announced plans to use the NHS app for recruiting volunteers for clinical trials, with Shadow Health Secretary Wes Streeting seeking increased investment in UK life sciences.

Back to News + Insights